aco365 Privacy Policy

1. Introduction

aco365 ("we", "us", "the Platform", "the Operator") is committed to protecting the privacy and personal data of all registered players and website visitors. This Privacy Policy ("Policy") sets out how aco365 collects, uses, stores, shares, and protects personal information in connection with the operation of its online casino and sports betting platform, accessible at aco365.org.

This Policy applies to all individuals who access the aco365 platform, create a player account, make a deposit or withdrawal, contact our support team, or interact with any feature of the aco365 service. Please read this Policy carefully. If you do not agree with the practices described here, you should not use the aco365 platform.

aco365 may update this Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. Material changes will be communicated via a notice published on the platform. Continued use of aco365 after such notification constitutes your acceptance of the revised Policy.

2. Data Controller

For the purposes of this Privacy Policy, aco365 acts as the data controller for all personal information processed in connection with the aco365 platform. If you have any questions about how your data is handled, you may contact our support team via live chat on the platform or by email at the address provided in the footer of this page.

3. Personal Data We Collect

3.1 Registration Data

When you create an aco365 account, we collect the information you provide during the registration process. This includes your full name, date of birth, residential address (city and district within Bangladesh), mobile phone number, and a chosen username. This information is required to create and administer your account and to verify that you meet the minimum age requirement of 21 years.

3.2 Identity Verification Data

To comply with our know-your-customer (KYC) obligations and to process withdrawal requests, aco365 may request copies of identity documents, including your National Identity Card (NID), a selfie photograph, and proof of payment method ownership. This data is used solely for verification purposes and is handled with strict confidentiality.

3.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, and in-platform transactions associated with your account. This includes the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, Mastercard), transaction amounts in Bangladeshi Taka (BDT), timestamps, and reference numbers. We do not store full payment credentials such as complete card numbers or mobile banking PINs.

3.4 Gaming and Betting Activity Data

aco365 records all gameplay sessions, bets placed, games accessed, betting markets selected, wager amounts, and outcomes. This data is used to administer your account, settle bets, calculate bonuses, generate your transaction history, and monitor for irregular or fraudulent activity.

3.5 Technical and Device Data

When you access the aco365 platform, our systems automatically collect certain technical data. This includes your IP address, device type, operating system, browser version, screen resolution, session duration, pages visited, and referring URL. This information is used for security monitoring, platform optimisation, and fraud prevention.

3.6 Communications Data

If you contact our support team via live chat or email, we retain a record of that correspondence, including the content of messages, timestamps, and any attachments provided. This data is used to resolve your enquiry, improve our support quality, and maintain a record of your interaction history with aco365.

3.7 Voluntary Data

You may voluntarily provide additional information, such as preferred sports leagues (BPL, IPL, T20 World Cup), preferred game categories, or feedback submitted through platform surveys. This data is used solely to personalise your experience on aco365 and is never sold or shared with third parties for marketing purposes.

4. How We Use Your Personal Data

aco365 processes your personal data for the following specific purposes:

• Account administration: Creating, maintaining, and managing your player account, including processing login requests and account settings changes.
• Identity verification: Confirming your identity and age (21+) to comply with our responsible gaming obligations and to prevent underage gambling.
• Transaction processing: Facilitating deposits and withdrawals via your chosen local payment method and maintaining accurate financial records.
• Bonus and promotion management: Determining eligibility, applying bonuses to qualifying accounts, and monitoring wagering requirement compliance.
• Fraud prevention and security: Detecting and investigating suspicious activity, multi-accounting, money laundering, and other prohibited behaviours described in the Terms & Conditions.
• Platform improvement: Analysing aggregate usage data to improve game selection, platform performance, and user experience for all Bangladesh players.
• Customer support: Responding to enquiries, resolving disputes, and communicating important account-related notifications.
• Legal compliance: Meeting our obligations under applicable law, responding to lawful requests from competent authorities, and maintaining records required for audit purposes.
• Responsible gaming: Monitoring play patterns to identify potential problem gambling indicators and to facilitate self-exclusion or limit-setting tools where applicable.

aco365 will not use your personal data for any purpose that is materially different from those listed above without first obtaining your explicit consent or notifying you of the new purpose via a Policy update.

5. Legal Basis for Processing

aco365 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to perform our obligations under the account agreement with you, including account creation, transaction processing, and bet settlement.
• Legitimate interests: Processing carried out in the legitimate interests of aco365, including fraud prevention, platform security, and analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Legal obligation: Processing required to comply with applicable legal obligations, including identity verification, financial record-keeping, and cooperation with lawful authority requests.
• Consent: Where you have given explicit consent for a specific processing activity, such as receiving promotional communications or participating in optional surveys.

6. Sharing of Personal Data

6.1 Service Providers

aco365 engages trusted third-party service providers to support the operation of the platform. These providers may include payment processors, identity verification services, game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming), hosting infrastructure providers, and customer support technology vendors. Each service provider is bound by contractual obligations to process your data only as instructed by aco365 and to maintain appropriate security standards.

6.2 Legal and Regulatory Disclosure

aco365 may disclose your personal data to competent authorities, law enforcement agencies, or courts where required to do so by applicable law, by a lawful order, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of aco365, our players, or the public.

6.3 Business Transfers

In the event that aco365 undergoes a merger, acquisition, asset sale, or restructuring, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer and of any changes to the data controller responsible for your information.

6.4 No Sale of Data

aco365 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. Your data is yours. We treat it with the same respect we expect from our service partners.

7. Data Retention

aco365 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Specifically:

• Account data is retained for the lifetime of your active account and for a period of up to five (5) years following permanent account closure.
• Transaction and financial records are retained for a minimum of five (5) years from the date of the relevant transaction, in accordance with financial record-keeping obligations.
• KYC and verification documents are retained for the duration of the account and for up to five (5) years thereafter.
• Support correspondence is retained for up to two (2) years from the date of the most recent message in a thread.
• Technical and device data collected through server logs is retained for up to twelve (12) months.

When personal data is no longer required for the purposes stated above, aco365 will securely delete or anonymise it so that it can no longer be associated with any individual.

8. Cookies and Tracking Technologies

The aco365 platform uses cookies and similar tracking technologies to improve your browsing experience, maintain your session, remember your preferences, and analyse platform usage. Cookies are small text files stored on your device when you access the platform.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function correctly, including session management and security tokens. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and game lobby display options, to improve your return visits.
• Analytics cookies: Used to collect anonymised data about how players interact with the platform, helping us identify performance issues and improve the user experience.

You can control non-essential cookies through your device's browser settings. Note that disabling certain cookies may affect the functionality of the aco365 platform. aco365 does not use cookies to serve targeted advertising on behalf of third parties.

9. Data Security

aco365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, access controls that restrict data access to authorised personnel only, regular security audits and vulnerability assessments, and secure data storage practices.

While we take data security seriously and apply industry-standard protections, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying aco365 immediately if you suspect any unauthorised access to your account.

10. Your Data Rights

As a registered player on aco365, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or the email address shown in the footer of this page.